So you have invested in ITIL processes. How do you know you are getting real value from your investment? How are you measuring that value?

It costs a lot of money to implement ITIL processes and the benefits are easily recognised by IT practitioners, albeit often as intangible measures. However to fully realise the ROI that ITIL processes promise, it is necessary to implement complete, well targeted, and integrated processes as a priority above a blanket approach.

If you are not able to effectively measure the progress and effectiveness of your ITIL implementation, you are probably not able to determine if you are obtaining the benefits of the process, and paying a lot of money for the privilege.

We are skilled to implement a uniquely customised SAS Solution for ITIL Process Implementation Management for your business. It will quickly help you manage, identify, measure and align enterprise-wide efforts to implement ITIL processes so you can know when you are steadily progressing towards obtain the benefits offered, and if there are problems undermining the potential ROI of these processes, our solution will alert you to know when, where and why you are stalled.

The value of measuring and reporting to executives and managers who are looking for that ROI is that you will know it, you will know why, and you will be able to act effectively to resolve issues as they arise.